Privacy Policy

Crowdr is a modern event ticketing and audience engagement platform designed to help organizers create, manage, and promote events with ease. Our mission is to simplify the event experience for organizers, attendees, partners, and venues through innovative technology and reliable support. We may collect and process information when you: • Visit and use the Crowdr website or mobile applications • Create an account or user profile • Purchase tickets, event passes, or related services • Register for events or join waitlists • Subscribe to newsletters, marketing communications, or event updates • Contact our support team via email, phone, live chat, or contact forms • Participate in surveys, promotions, competitions, or feedback programs • Interact with event organizers through our platform • Use features such as ticket transfers, QR code check-ins, or attendee networking tools This Privacy Policy explains what information we collect, how we use it, how long we retain it, and the rights you have regarding your personal data. We are dedicated to maintaining the security, integrity, and confidentiality of your information while providing a seamless event management and ticketing experience.

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions relating to this Privacy Policy. Email: nazish@crowdrevents.com Postal Address: 40 Mill Lane, Wallasey, United Kingdom, CH44 5UG

If you are a citizen of the European Economic Area (EEA), you may contact our appointed European Representative. Email: nazish@crowdrevents.com Postal Address: 40 Mill Lane, Wallasey, United Kingdom, CH44 5UG

If you are unhappy with how your personal data has been processed, we encourage you to contact us first so we can attempt to resolve your concerns. You may also contact the Information Commissioner's Office (ICO): https://ico.org.uk Our websites may contain links to third-party websites, applications and services. We do not control those websites and are not responsible for how they process your personal information.

We collect, use, store and transfer different kinds of personal data to provide services, process ticket purchases, improve customer experience and communicate with you. The categories of personal information we may collect include: • Name and contact details (name, address, email, telephone number) • Date of birth information • Payment information including bank account and payment card details • Purchase history including tickets, parking and related services • Profile information including usernames, passwords, preferences and interests • Linked account information such as connected social media accounts • Marketing preferences and communication preferences • Survey responses and competition entries • Customer service interactions via phone, email, website or social media • Device and usage information including IP address, browser type, operating system, device identifiers, location information and website activity

We may collect, use and share aggregated or statistical information that does not directly identify you. For example, we may calculate the percentage of users who access a particular feature of our website. Where aggregated information can be linked to an identifiable individual, it will be treated as personal data and protected accordingly.

We generally do not collect special category personal data. This includes information relating to: • Race or ethnicity • Religious beliefs • Political opinions • Trade union membership • Health information • Genetic data • Biometric data • Sexual orientation An exception may apply where disability or accessibility requirements must be collected to provide services or make reasonable adjustments, such as bookings made using an Access Card.

You are not required to provide personal information. However, if we need certain information to perform a contract, provide tickets, parking or other services and that information is not provided, we may be unable to fulfil our obligations to you.

It is important that the personal information we hold about you remains accurate and current. Please notify us whenever your personal information changes so we can update our records.

We collect information through several methods. Direct Interactions: • Purchasing tickets, parking or services • Creating an account • Joining mailing lists • Requesting marketing information • Participating in surveys or competitions • Contacting customer support • Providing feedback Automated Technologies: As you browse our websites and applications, we may automatically collect technical information through cookies, server logs and similar technologies. Third Parties: We may receive information from: • Analytics providers such as Google • Payment service providers • Delivery service providers • Technical support partners • Publicly available sources

We only use personal data where legally permitted. Typical legal bases include: • Performance of a contract • Legitimate business interests • Compliance with legal obligations • Consent where required We may use personal information to: • Process ticket purchases • Manage customer accounts • Deliver customer support • Improve services • Provide venue updates • Send important service notifications • Prevent fraud • Comply with legal requirements

You may receive marketing communications if: • You have requested information from us • You have purchased products or services • You have consented to receive marketing You can opt out of marketing communications at any time. Service-related communications will still be sent where necessary, such as ticket delivery confirmations, event updates, postponements or cancellations.

Examples include: • Maintaining accurate customer records • Processing ticket purchases • Verifying eligibility for age-restricted events • Managing accessibility requirements • Operating venue Wi-Fi services • Improving customer experience • Sending relevant event recommendations • Providing customer service and support • Communicating important event updates

We never sell personal information. We may share information with trusted partners where necessary: • Companies within Liverpool Experience Campus Ltd • Event promoters • Industry associations • Payment service providers • Delivery providers • Marketing agencies • Advertising partners • IT providers • Website hosting providers • Fraud prevention agencies • Legal advisers • Auditors • Insurers • Regulators and government authorities • Approved social media platforms • Parties involved in business mergers, acquisitions or restructuring

Our preference is to store personal information within the United Kingdom or European Economic Area (EEA). Where information is transferred internationally, appropriate safeguards are implemented. We only retain information for as long as necessary to: • Fulfil contractual obligations • Meet legal requirements • Resolve disputes • Protect our legitimate interests We use technical and organisational security measures to protect personal information. However, no internet-based service can guarantee absolute security.

Under UK GDPR and EU GDPR you may have the following rights: • Access your personal information • Correct inaccurate information • Request deletion of information • Restrict processing • Object to processing • Withdraw consent • Request portability of eligible information • Object to direct marketing These rights may be subject to legal conditions and limitations.

To exercise any of your rights, contact: Email: nazish@crowdrevents.com Postal Address: 40 Mill Lane, Wallasey, United Kingdom, CH44 5UG We aim to respond within 30 days of receiving a valid request. Normally no fee is charged unless a request is excessive or manifestly unfounded.